How said bankers weren't generous? OK, I just did - but with very good reason.
Vanessa and I received a joint letter today pointing out that the bank had made a mistake. Yes, really. There was even an apology in there "for any confusion or inconvenience caused."
And why, pray tell, was the bank on such bended knee? I'll let Rob Thackray, Head of Mortgage Operations at Northern Rock Asset Management (NRAM), explain for himself:
"NRAM is committed is to providing our current and previous customers with a great level of service. To ensure we maintain these levels, we have reviewed our previous Mortgage Application process and have identified that whilst your account is now redeemed, it appears that we made an administrative error when your account was set up."
All good, Mr T. Now let's talk compensation. So he did:
"Therefore a cheque for £3.54 is attached to this letter to rectify this error."
So, that's a half pint each then.
Actually, maybe not. Because Rob wasn't quite finished:
"Included in this amount is £0.28 representing 8% simple interest on the amount charged in error. Interest has been paid gross and is potentially taxable, so you may need to inform Her Majesty's Revenue and Customs of this payment."
What a banker.
